How quickly can you get a plumber to me in London?

For emergencies we aim to be with you within 60 minutes across all London postcodes. Pre-booked appointments are typically available same-day or next-day. We operate 24 hours a day, 7 days a week, 365 days a year.

Do you charge a call-out fee?

No. Platinum Emergency does not charge a call-out fee. You pay only for the work done, and every job is quoted transparently before we start.

Are your plumbers Gas Safe registered?

Yes. All our gas engineers hold current Gas Safe registration. We carry ID on every visit and you can verify our registration at gassaferegister.co.uk.

Do you use subcontractors?

Never. Every Platinum engineer is directly employed by us. Consistent quality and engineers who know our standards inside out.

What plumbing work do you cover?

We cover the full range: burst pipes, leaks, blocked drains, bathroom and kitchen installations, boiler repairs, full re-pipes, landlord certificates, and CCTV drain surveys.

Can I book a plumber online?

Yes. Use the booking form on this page to schedule a pre-booked appointment. For emergencies, call 0208 521 9518 and we will dispatch the nearest available engineer immediately.

How much does an emergency plumber cost in London?

Costs vary by job. We quote before we start. Emergency call-outs are priced by the job, not by the hour, so you know exactly what you will pay. No call-out fee.